Refund policy

We offer a 30-day return policy on select merchandise, which means you have 30 days after receiving your item to request a return, subject to conditions. 

To initiate a return, contact us at info@goodtogoclean.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For additional support, contact our team members at info@goodtogoclean.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Victory Brand equipment is non refundable, non returnable. All Victory products require a pre-order and are subject to cancellation penalty. Please contact Victory for additional warranty and support. Gift cards are non refundable.

Exchanges

Exchanges may be offered for ULV 250 within the first 30 days of purchase. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.